Service excellence in health care

Achieving Excellence in Palliative Care: Perspectives of Health Care Professionals

Caring for individuals at the end of life in the hospital environment is a challenging proposition. Understanding the challenges to provide quality end of life care is an important first step in order to develop appropriate approaches to support and educate staff members and facilitate their capacity remaining "caring." Four studies were undertaken at our facility to increase our understanding ...

National Institute for Health and Care Excellence.

A Model of Basic Dental Care Service in a Developing Health Care System

Objectives: This study aimed to assess the components of oral health care system in some developed countries and propose a model for Iran   Methods: The present study was a qualitative, cross-sectional, and comparative research that took place in 2012. Oral health care systems in some developed countries were reviewed to propose a framework for Iran. This framework was discussed and revie...

Service quality in health care.

Although US health care is described as "the world's largest service industry," the quality of service--that is, the characteristics that shape the experience of care beyond technical competence--is rarely discussed in the medical literature. This article illustrates service quality principles by analyzing a routine encounter in health care from a service quality point of view. This illustratio...

Fast HR–—Enhancing service excellence

We are a people who love speed. From the Inc 500 that extols the virtues of fast-growth firms to sports, where a record number of more than 100 million people are fans of NASCAR, speed is important. Going fast is not just a USA phenomenon; consider the numbers of BMW and Porsche owners (and others) who flock to the Autobahn to ‘‘put the pedal to the metal,’’ as they say, in an effort to experie...